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Reminder Sent Notification

The Reminder Sent notification informs you when a customer’s account or order has reached a new level in the dunning process due to unpaid invoices or overdue payments. This notification keeps you updated on the status of reminders and collection processes for outstanding payments. The notification is triggered as the dunning process progresses through various levels, from payment reminders to the feedback by the collection agencies.

Key benefits for you

This notification can be utilized for various business purposes:

  • Track Outstanding Payments: Stay informed about the status of unpaid or overdue customer accounts and orders as they move through the dunning process.
  • Business Process Automation: Use this notification to automate business actions, such as pausing or reactivating customer services (e.g., subscriptions) based on dunning levels or collection status.
  • Customer Service: Enable customer service teams to view and manage the dunning status and collection outcomes, allowing them to handle customer inquiries effectively.
  • Risk Management: Use the data to determin future risks for specific customers.

Setting up the notification

To register to this notification, please look in the general notifications-page using accounting/reminderSent

The follow-up processes depend on what you want to do with the data:

  • Save the data for your CRM Tool or My Account Pages

Technical Details

Trigger Events:

The Reminder Sent notification is triggered in the following scenarios:

  1. A payment reminder or dunning letter has been issued for a customer’s overdue payment.
  2. An overdue payment has been handed over to a collection agency
  3. The collection agency provided feedback for the open position.

Example:

{
  "type": "accounting/reminderSent",
  "parameters": {
    "businessCode": "1001",
    "companyCode": "1001",
    "customerNumber": "CUST694015885",
    "invoiceReference": "INV-93005889",
    "orderReference": "ORD-399106187",
    "reminderLevel": 1,
    "transactionId": "Reminder-1001-0F5CAC7922F21EE9FDCF154D9CD0FF5D"
  }
}

Field Descriptions

Please look here for the details of the Reminder Sent Notification.

Reminder Levels:

Dunning Levels:

  • 1: Payment reminder.
  • 2: 1st dunning level.
  • 3: 2nd dunning level.
  • 4: 3rd dunning level (final reminder).

Collection status:

  • 90: Ready for Collection (after the 3rd dunning level with no payment).
  • 91: Transferred to Collection.
  • 95: Recalled by Accounting as a Service.
  • 96: Denied by Collection Agency.
  • 97: Collection process closed by Merchant.
  • 98: Collection process unsuccessfully finished (no payment).
  • 99: Collection process successfully finished (payment received).